Contact us
Our team aims to give every user quick, friendly and competent support. Whether you are new to automated trading or already manage a substantial portfolio, we are ready to answer questions, explain functions and help resolve any issue, day or night in Singapore terms: just fill in the form and tell us what you need.
A member of the support team reviews your request and replies as quickly as possible, usually within one business hour. We are glad to help you get the most out of your trading.
Registration open, places are limited
By creating an account, you agree to our Privacy Policy · Terms of Use.
A personal manager will contact you within 24 hours.
Our Singapore office
10 Marina Boulevard, #21-01, Marina Bay Financial Centre Tower 2, Singapore 018983
Office hours are Monday to Friday, 9:00–18:00 SGT, excluding public holidays. Visitors are welcome by appointment; write ahead so the right person is at the meeting rather than the reception desk.
Find us on the map
The office sits in Marina Bay Financial Centre Tower 2, two minutes from Downtown MRT station, with sheltered access from the station and the surrounding towers.
Support hours and response times
| Channel | Availability | Typical response |
|---|---|---|
| Email: [email protected] | Monday to Friday, 9:00–18:00 SGT | usually within one business hour |
| Personal manager (after registration) | Monday to Friday, 9:00–18:00 SGT | Same or next business day for callbacks |
| Written correspondence | Any time | Answered from the next business day |
Who answers, and with what
The responsible department is Client Support & Compliance. Support handles account questions, verification, deposits and withdrawals, platform functions, security matters and complaints. Strategy reviews and setup sessions are handled by your personal manager, whom every registered user is assigned within 24 hours of signing up.
For anything urgent about account security, the Security page lists the immediate steps to take, including the email subject line that routes your message to the front of the queue.