Risk disclosure

1. Introduction and the overall risk of trading digital assets

Digital assets are among the most volatile instruments available to retail users. Prices can move several percent within minutes, in either direction, and the movement often has no fundamental explanation that appears until afterwards. An automated engine reacts faster than a person, but speed does not change the direction of the market. Treat every strategy, however conservative, as capable of producing a loss on any given day, week or month.

Risk on this platform is also personal: the same strategy produces very different outcomes for a user who deposits S$350 of spare savings and a user who commits their entire bonus. Decide first what amount losing would not change your life, and let that number, not ambition, set your deposit size.

2. Market risk: volatility and sharp price moves

Market risk is the risk that prices move against an open position. It is the largest and most familiar risk in trading. A strategy that buys an asset expecting a rise loses money when the asset falls instead, and automated strategies can open several such positions in quick succession when conditions look similar to a past pattern that worked.

Practical step: each strategy on the platform carries a risk class from conservative to aggressive. Start with a conservative class, observe it through at least a full month, and only then consider raising exposure. Your personal manager can explain what the class meant in recent market conditions, but past behaviour does not bind future results.

3. Liquidity risk: order execution and slippage

Liquidity risk arises when an order cannot be filled at the price you see. On thin markets, a large sell order can push the price down as it executes, so the average fill is worse than the quoted level. This gap between expected and actual execution price is called slippage. It is wider during news events, at weekends on markets that trade continuously, and on smaller assets.

The engine accounts for typical liquidity when sizing orders, but exceptional conditions can exceed any model. If an exit order is placed into a market with no buyers, execution waits until buyers return, at whatever price that is. Practical step: prefer strategies on widely traded assets when slippage concerns you, and raise the question with your manager before choosing exotic instruments.

4. API connections and integrations

The platform connects to external trading venues through their programming interfaces. These connections can fail, be rate-limited during busy periods, or behave differently after the venue updates its systems. A missed signal or a delayed order is a direct trading consequence of an integration problem, and it is not always visible to you as an error message.

API keys also carry their own security weight. A key with broad permissions, stored carelessly or shared with a third-party tool, can be used to trade or withdraw without your knowledge. Practical steps: use connection keys limited to what the strategy needs, never enable withdrawal permission for a trading connection, and rotate keys if you ever suspect exposure. Our Security page explains the permission levels we support.

5. Counterparty risk and where your funds are held

Counterparty risk is the risk that another party in the chain fails: the trading venue where orders execute, the bank or card processor moving your money, or a service provider in between. If a venue suspends withdrawals or becomes insolvent, assets held there can be frozen or lost, regardless of how well your strategy performed.

Singapore users should also know that digital assets are generally not covered by any deposit insurance scheme. Money in a Singapore bank account is protected up to limits under the deposit insurance framework; digital assets held for trading are not bank deposits and sit outside that protection. Practical step: keep only the amount you actively trade on trading venues, and withdraw profits you do not need at risk to your linked PayNow or bank account.

6. Operational risk: software, infrastructure and connectivity

Operational risk covers failures of systems rather than markets: a bug in a strategy module, a data feed that reports a wrong price, a hosting outage, or your own device losing connectivity at the wrong moment. Automated platforms act on the data they receive; incorrect data produces incorrect actions, and a pause in connectivity can leave a position unmonitored.

We reduce this risk with redundant infrastructure, staged releases and monitoring that alerts our engineers before most users notice anything. No operator can promise zero defects. Practical step: keep your contact details current so we can reach you during an incident, and report anything that looks wrong through support immediately rather than waiting to see if it self-corrects.

7. Cybersecurity and phishing

Your account is only as safe as the weakest link around it, and that link is usually a reused password or a convincing fake website. Phishing messages imitate brands closely, urgency is their standard tool, and their goal is your login data, your one-time codes or your approval of a fraudulent transfer. Attackers also impersonate support staff on messaging apps, asking you to "verify" a deposit by sending money to a personal account.

Practical steps: enable two-factor authentication, use a unique password stored in a password manager, type our address yourself instead of following links, and treat any request to send funds to a named individual as fraud by definition. We never ask for your password or one-time codes, and we never instruct deposits to personal accounts. The Fraud Warning page lists the tells of a fake site.

8. Models and automation: what an algorithm cannot do

The engine identifies statistical patterns and micro-trends using probability-based analysis. A pattern is a likelihood, not a law: conditions that resembled a profitable setup a hundred times can fail on the hundred and first. Automation changes the speed and consistency of execution, not the uncertainty of markets, and no back-test or historical simulation is a promise of future performance.

Automatic strategies also inherit the assumptions built into them. When the market regime changes, a strategy that suited the old regime can lose steadily until it is adjusted or paused. Practical steps: review the plain-language activity report weekly, ask your manager what the strategy assumes, and use the pause function the moment the behaviour stops matching your expectations. Stopping is free and takes effect immediately.

9. Service availability and maintenance

The platform occasionally needs maintenance, and unexpected outages can happen despite redundancy. During an outage you may be unable to view positions, change parameters or submit a withdrawal request until service is restored. Markets, however, keep moving, and strategies connected to venues may continue acting on their last instructions.

We schedule maintenance for low-activity windows and announce it in the platform, and our incident process prioritises restoring trading control first. Practical step: know your emergency contact route before you need it. If the platform is unreachable, email [email protected] from your registered address; it is monitored during support hours and during major incidents.

10. Before you start: four decisions to make now

Understand the strategy you are joining. Ask your manager what it trades, how it sizes positions, what it does in a sudden drop, and what its worst recorded month looked like. If you cannot explain the strategy to a friend in two sentences, you are not ready to fund it.

Fix your loss limit in advance. Decide the maximum drawdown at which you will pause and reassess, write the number down, and act on it mechanically when it is reached. Protect your account with two-factor authentication and login alerts before your first deposit, and keep control of your strategies: review the dashboard on a fixed rhythm, read the weekly report, and treat silence from yourself as a reason to pause rather than a reason to hope. Users who follow these four habits consistently report the calmest experience, in profit and in drawdown alike.